Our Partners
Services Portfolio
Services components based on well established ITSM Lifecycle
NextHope proposes end-to-end services offerings across its ITSM Methodology and Solution Architectures. These services core components involve:
Managed Services
IT Supply Chain Services
Professional Services
IT outsourcing
Consulting Services
Support Services
- Business Problem Identification
- Gap Analysis
- Benefit Analysis
- Capacity Planning Requirements
- Identify Applicable Reference Architecture
- Standard Configuration Requirements / Baselining
- Specific Customer Profile Requirements
- Technology Adoption Criteria
- System Design Documentation
- Network Design Documentation
- Capacity Planning
- Implementation Planning
- Check Business, Technical & Op Requirements
- Develop Configuration Item Template
- Configlet Scripting
- Configuration Test In Reference Architectures
- Proof Of Concept / Pilot – Ensure Reliability & Scalability – Back out Planning – Functionnal Testing
- Project Management
- Configuration Item Staging
- Configuration Item Migration / Build
- Configuration Item Field Test
- Project Change Order Management
- Release Management
- As Built Documentation
- PM Lessons Learned
- Validation / Acceptance
- Customer Satisfaction Survey
- Knowledge Transfer to Operation
- Close-Out-Meeting
- Deployment
- Services Operation Management
- Active Monitoring
- Passive Monitoring
- Proactive Monitoring
- Status Updates
- Service Desk Operations
- Ticket Generation
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- Incident Management
- Event Management
- Problem Management
- Access Management
- Manual Walkarounds
- Service Desk Operations
- Ticket Generation
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- SLR Reviews
- Quarterly Business Review
- Business Process Changes
- Sunny Day Configuration Changes
- Patch Management
- Trend Analysis
- Request for Change
- Minor/Major Upgrades
